SHIPPING & RETURNS
Your item(s) will be shipped within a reasonable time after placing your order, please remember everything is hand made and takes some time to finish. You can contact us to check on your order at any time.
Shipping is calculated through USPS and if it can not be calculated, a flat rate of $7.50 for domestic shipping will be applied to your order.
Shipping is only deducted if special promotion is applied with applicable code.
RETURN & EXCHANGE POLICY
Once your order is placed, you have 24 hours to change the order or cancel your order. If you do not change or cancel your order within this time frame or contact us immediately, your original order will be fulfilled.
If you decide to return the item(s), please contact us via email at with a reasonable explanation on why you're returning the product(s) and pictures if damaged upon arrival. We will do the best we can to make sure you and your pup are satisfied.
Exchanges can be made on all items that are not personalized. Personalized items are considered final sale. Exchanges can be made within a week (5 business days) of delivery.
Buyer is responsible for shipping back to Alpha Pack Unleashed in case of returns or exchanges!
Please contact us if there are any issues at all because you and your pups happiness comes first!